Privacy Policy

Updated Date: Mar 13, 2026

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Welcome to Fassax.ai, a pioneering AI-powered real estate agent platform. We are headquartered in San Francisco, CA, and provide our services across the United States and Canada. This Privacy Policy explains how we collect, use, protect, and share your information.

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1. Introduction

At Fassax.ai, we respect your privacy and are committed to protecting your personal data. This policy applies to all information collected through our website, mobile application, and AI-powered communication tools.

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2. Information Collection

We collect the following types of information to enhance our services and provide a seamless experience: Agent Personality Data, which helps us tailor interactions and create a unique experience for real estate agents; Customer Data, which includes information provided by or about our users' clients to better serve their needs; and Agent Data, which encompasses details about our users, the real estate agents, to optimize their experience on our platform.

  • Agent Personality Data: To create a unique, personalized experience for real estate agents.
  • Customer Data: Information provided by or about our users' clients.
  • Agent Data: Information about our users, the real estate agents.

These data points help us tailor experiences for both agents and their customers and improve our AI-driven processes. We do not share this data with any third parties.

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2.1 Google Calendar Integration
If you choose to connect your Google account with Fassax to enable calendar functionality, we will request access to specific Google Calendar data via the Google Calendar API. This includes:

  • Viewing your calendar events
  • Checking your availability
  • Creating, modifying, and deleting events on your behalf

What Data We Access
We may access and process the following Google user data:

  • Your calendar list
  • Event metadata (title, description, date/time, location, attendees)
  • Free/busy availability

How We Use This Data
This data is used solely to:

  • Allow your AI agent to check your availability in real time
  • Automatically create, update, or delete events as part of lead engagement or meeting scheduling flows
  • Improve the user experience by offering seamless booking and scheduling through your calendar

Data Storage and Sharing

  • We do not store full calendar event content permanently.
  • We do not share your Google Calendar data with any third parties.
  • We only retain metadata necessary to link events to the Fassax platform for scheduling visibility.
  • You may disconnect your Google account at any time from your Fassax dashboard.

Data Protection Measures for Google Calendar Data

  • All Google Calendar data is transmitted securely via HTTPS/TLS 1.2+ encryption.
  • Any sensitive data temporarily stored is encrypted at rest using AES-256 encryption.
  • Access to Google Calendar data is strictly limited to authorized systems and personnel with a legitimate need, and all access is logged and monitored.
  • We comply with the Google API Services User Data Policy, including the Limited Use requirements. Your Google data is never sold, used for advertising, or shared with unauthorized third parties.

3. User Interaction

Our users interact with our services primarily through a web app, SMS, and our website.

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4. Data Security

We take the protection of your personal and sensitive data seriously. To safeguard all information, including data accessed via the Google Calendar API, we implement the following security measures:

  • Encryption in Transit & at Rest: All data transmitted between your device, our servers, and third-party APIs (including Google services) is encrypted using HTTPS/TLS 1.2+ protocols. Sensitive data stored by Fassax is encrypted at rest using AES-256 encryption.
  • Access Control: Only authorized personnel with a legitimate business need have access to sensitive data, and all access is logged and monitored.
  • Data Minimization: We only collect and retain the minimum amount of information necessary to provide our services. Calendar event data is not stored permanently and is only kept long enough to fulfill scheduling functions.
  • Regular Security Reviews: We conduct periodic security assessments, vulnerability scans, and audits to ensure our systems remain compliant and secure.
  • Incident Response: In the event of a data breach, we have an established incident response plan that includes immediate containment, investigation, and notification to affected users as required by law.
  • Compliance with Google API Services User Data Policy: All use of Google Calendar data complies with Google’s Limited Use requirements. Your data is never sold, used for advertising, or shared with unauthorized third parties.

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5. Compliance Requirements

Given our operations in the United States and Canada, we adhere to:

  • The California Consumer Privacy Act (CCPA).

The Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

  • These laws provide users with rights regarding their personal data.

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6. Cookies and Tracking Technologies

We use standard cookies and similar technologies to enhance user experience and analyze platform usage. These technologies help us understand how users interact with our services, allowing us to improve functionality and performance. Cookies are small data files stored on your device that enable us to remember your preferences and personalize your experience. We also use tracking technologies to gather insights into user behavior, such as pages visited and time spent on the platform. This information is crucial for optimizing our services and ensuring a seamless user journey. You can manage your cookie preferences through your browser settings, where you can choose to accept or decline cookies. Please note that disabling cookies may affect the functionality of certain features on our platform. We are committed to using these technologies responsibly and in compliance with applicable privacy laws.

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7. Data Retention and Deletion

We adhere to industry standards for data retention and deletion. Users have the right to request the deletion of their personal data.

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8. International Data Transfer

Our data operations are confined to the United States and Canada, ensuring data remains within these borders.

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9. User Rights

Users have the right to access, correct, and delete their personal data directly from the app they’re using or by requesting through our email using hello@Fassax.ai.

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10. Contact Information

For any privacy-related inquiries or concerns, please reach out to us via our email at hello@Fassax.ai. Our dedicated team is available to assist you with any questions or issues you may have regarding your data privacy and security. We strive to respond promptly and provide comprehensive support to ensure your concerns are addressed effectively.

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11. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Significant changes will be communicated through our platform or via email to ensure you are informed and can review the updates.

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